Refund and compensation

If you would like your money back, we’ll explain our policy: when you’re eligible and how to request it.

Was your flight cancelled, delayed, or rebooked? You may be entitled to compensation or reimbursement.

Booked an extra option but didn’t use it? Ask for a refund.

What refunds and compensation we offer for lost or damaged baggage.

What to do if you want to cancel (part of) your trip.

How to change your travel date, departure time, or destination.

Baggage missing on arrival? Check how to report it and get it back.