Refund and compensation

Travel plans can sometimes change unexpectedly. If your flight was delayed or cancelled, or your baggage was delayed or damaged, you might be eligible for a cash refund or compensation.

COVID-19

Our refund and compensation policies have changed due to COVID-19.

Read the latest COVID-19 updates

Flights

Cash refund

If you would like your money back, we’ll explain our policy: when you’re eligible and how to request it.

Compensation

Was your flight cancelled, delayed, or rebooked? You may be entitled to compensation or reimbursement.

Extra options

Refunds for extra options

Booked an extra option but didn’t use it? Ask for a refund.

Compensation for your baggage

What refunds and compensation we offer for lost or damaged baggage.

Refund and compensation

Flights

Cash refund

Compensation

Extra options

Refunds for extra options

Compensation for your baggage

Read more about

Cancelling a flight

Changing a flight

Lost baggage

Assistance and compensation