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    Refund and compensation

    Travel plans can sometimes change unexpectedly. If your flight was delayed or cancelled, or your baggage was delayed or damaged, you might be eligible for a cash refund or compensation.

    COVID-19

    Our refund and compensation policies have changed due to COVID-19.

    • Read the latest COVID-19 updates

    Flights

    Cash refund

    If you would like your money back, we’ll explain our policy: when you’re eligible and how to request it.

    Compensation

    Was your flight cancelled, delayed, or rebooked? You may be entitled to compensation or reimbursement.

    Extra options

    Refunds for extra options

    Booked an extra option but didn’t use it? Ask for a refund.

    Compensation for your baggage

    What refunds and compensation we offer for lost or damaged baggage.

    Read more about

    Cancelling a flight

    What to do if you want to cancel (part of) your trip.

    Changing a flight

    How to change your travel date, departure time, or destination.

    Lost baggage

    Baggage missing on arrival? Check how to report it and get it back.

    Assistance and compensation

    In case of cancellations, delays, downgrading, and denied boarding, these are your rights to assistance and compensation.

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