Here, we listed all legal information you need when booking a ticket or extra option, creating an account, and using our website or app. We advise you to read it carefully.
General Conditions of Carriage
Our general conditions for both passengers and baggage.
Air carrier liability
Our liability in case of death or injury to passengers, flight delay, and damage or loss of baggage.
Limitation of liability
Limits of our liability for international carriage of passengers and baggage.
Travel voucher conditions
If you receive a refund in the form of a travel voucher, these are the conditions.
Air safety list
List of airlines banned to operate within the European Union, based on Regulation (EC) No. 2111/2005. These flights cannot be booked via KLM.
Important Travel information
Please carefully read the travel information.
Products and services
Extra baggage conditions
Buying extra check-in baggage? Make sure to read the conditions.
Seat selection conditions
Here’s what you’re agreeing to when purchasing a seat in Economy Class.
The terms for upgrades from Economy Class to Business Class.
Package travel conditions
The European legislation regarding package travel and linked travel arrangements.
Inflight WiFi conditions
When purchasing a WiFi voucher to use during your flight, you accept these conditions.
Reducing your footprint? Read the conditions for the compensation service CO2ZERO.
Check what you’re agreeing to when adding Flexibility to your booking.
Time to think conditions
Read these terms when taking an option and locking the fare for 3 days.
Flying Blue conditions
When signing up for the Flying Blue programme, read these conditions.
How we collect and use your personal data when you travel or interact with us.
Air France and KLM accounts
Conditions for creating an online Air France or KLM account on our websites.
User generated content
Before giving us permission to use your photo or video, read the conditions.
The placing of all types of cookies is described in this policy.
This website is offered to you by Koninklijke Luchtvaart Maatschappij N.V.